# How to Hard Reset a Samsung TV When It Won't Respond If your Samsung TV gets stuck on a loading screen or ignores your remote, a factory reset may help. Before resetting, take these steps in this order to see if anything helps without losing your settings. If you have problems with your Samsung TV that can't be fixed with a normal software update, knowing **[how to hard reset the Samsung TV](https://devicefixes.com/blog/how-to-factory-reset-samsung-tv/)** can help solve software issues and decide if more advanced repair options are needed. ## Why is your Samsung TV Not Responding? Temporary software glitches, an overloaded system, connected device conflicts, and outdated firmware may cause your Samsung TV to not respond. Interruptions in the power supply can cause your TV to freeze and act unusually. If basic troubleshooting does not work, try more advanced troubleshooting. ## How to Hard Reset a Samsung TV that is Not Responding Try the following in the order given. ### 1. Perform a Soft Reset A soft reset restarts your Samsung TV and does not erase your settings or apps. This is the least invasive method to try if your TV freezes. If your TV turns on, press and hold the power button on the TV until it turns off. If your remote does not turn your TV off, try the next method. ### 2. Factory Reset A factory reset restores your Samsung TV to its factory settings and deletes your settings and apps. If your remote does not turn off your TV, attempt the following: On your remote, press the Source/Video button to select a video source. If your remote does not have a Source/Video button, press the Up button on your remote to cycle through your available video sources and select a source. Select a source that is not TV. Then, press the Back/Power button on your remote to turn the TV off. Once your TV turns off, locate the Power button on your TV and press and hold it until the TV completely turns off. While your TV is turned off, press and hold the Source/Video button on your remote for 5 seconds. This will restart your TV in factory settings. If the TV still does not turn on, your remote may need new batteries. ## 3. Power Cycle Your Samsung TV Disconnecting the TV from the power source can clear a software glitch. If you can, turn off the TV. Unplug the power cable from the outlet. Wait at least 30 seconds. Plug the cable back in and turn on the TV. This doesn't affect your settings. If the TV is frozen, disconnect external HDMI devices and accessories and see if that resolves the issue. ### 4. Perform a Factory Reset on Your Samsung TV via the Settings Menu If the TV is still freezing, a factory reset may be necessary. This resets the TV to its original software settings and may clear software glitches. The location of the reset options varies depending on the model and software of the TV. On some of the newer models: Go to Settings > All Settings > General & Privacy > Reset. On some of the older models: Go to Settings > Support > Self Diagnosis > Reset. Once the TV resets, it may be necessary to reset the picture and sound settings, and other settings. It may also revert to the factory settings for Wi-Fi. Make sure you are prepared to set up the TV again. ## What If Your Samsung TV Still Won’t Respond? If your TV won’t turn on or the screen is frozen, a factory reset may not be accessible through the menu. First, try using the power button on the TV itself. Check if the power outlet is working and try removing external devices connected to the TV. If your TV is freezing or has abnormal behavior on the screen, it may have issues with its firmware, power supply, or internal components. Finally, do not try undocumented button combinations. This can be dangerous and may cause damage to the TV. It is always best to use factory reset buttons. ## Final Thoughts In closing, learning how to reset a Samsung television can help you with common software problems such as freezing or unresponsive controls. Always try a soft reset or power cycle before doing a factory reset. If your Samsung TV remains unresponsive after these steps, **[DeviceFixes](https://devicefixes.com/)** can help you get to the root of the problem. Our professional repair services cover TV and electronic device issues, helping you get your device working properly again.